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Shipping & Returns |
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Online shop: Select your products and then go to the checkout. If you are a new customer create an account so we have all your contact details for delivery. You will be asked to create a password to keep your information private and so only you can change your details later. You will then be able to enter your payment information.
Cost: Our prices are in New Zealand dollars, and include GST and shipping costs in New Zealand only, unless otherwise stated in the product description.
Payment: For your convenience payment can be made several ways:
Credit card: we accept Visa or MasterCard from the website, using secure credit card processing, or over the phone.
Online banking: please use your invoice number as a reference so we can identify your payment.
Cheque: Please note: any product paid for by cheque will be shipped after your payment is cleared by the bank.
Shipping: We process your order and payment right away. For all orders made within New Zealand there is a $5 postage and packing charge for anywhere in NZ including rural delivery. All overseas orders are sent via NZ Post International Airfreight. You will be informed of the total cost including any additional shipping when placing your order. For most items, we can usually ship your order within 24 hours. You should allow from 4 to 7 working days for delivery in N.Z.
If we receive your order on the weekend or on a public holiday, we will process your order on the next business day.
If the product is not in stock, we will advise you and we will keep you posted about the status of your order.
Return Policy & Guarantee
We want you to be happy with your products and the service you receive from us. We have worked hard to source top quality products for you with a great reputation, and we stand behind every one of them. If there is a problem with your product, please contact us in the first instance and let us know. We’ll do our best to sort it out for you as quickly as possible.
Consumer Guarantee Act: All purchases from this site within New Zealand are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. We will offer you a replacement, refund or credit. It is up to you.
Please contact us first sales@lotusoils.co.nz or phone (+646) 858 8954 during business hours so we can arrange for the product to be collected from you. We will organise a new item at no extra cost, a full refund or a credit. Just let us know.
Exchange: If you wish to exchange a product because you have changed your mind, please contact us before you send anything. Exchange items must be new and unused; packaging must be unopened. We want you to be happy with your purchase, and can only accept certain products for exchange under certain circumstances. Some products cannot be exchanged due to their nature or manufacturers policy.
With exchanges, shipping, insurance and handling costs for the return and for shipping the replacement item will be the purchaser’s responsibility. Please do not ship any item(s) to us for exchange without a written exchange agreement from us. Our products are shipped from different locations and must be returned to the correct place before an exchange item can be shipped, and you may incur additional shipping costs and delays. |
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